Good Things Take Time—But Not Too Long
Free U.S. shipping when you order 2 or more items, because commitment to the pet-parent lifestyle deserves a reward.
Orders ship within 7 business days. We’re not rushing, you’re not rushing, and your pet definitely has nowhere important to be.
Once your order leaves our hands, USPS usually delivers it within 2–5 business days. Track it obsessively or forget about it completely—we support both approaches.
Returns
The “Something Went Wrong” Policy
Look, we want you to love your Pet Mood Club gear. If something arrives damaged, defective, or just plain wrong, we’ll make it right. That one’s on us.
Here’s the deal:
- Received something damaged, defective, or incorrect? We’ll offer a replacement or full refund.
- Contact us within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in the condition you received it.
- Email us at support@petmoodclub.com with your order number and a clear photo of the problem. We’re actual humans who respond.
Because personalized products are made specifically for you, we cannot accept returns for choosing the wrong size, selecting the wrong color, changing your mind, or uploading the wrong photo.
We’re not a faceless corporation. We’re pet parents just like you. If something’s wrong, reach out—we’re all just trying to survive pet parenthood without unnecessary drama.
Policy subject to change, but we’ll always keep it as reasonable as your pet allows.