Good Things Take TimeβBut Not Too Long
Free U.S. shipping when you order 2 or more items, because commitment to the pet-parent lifestyle deserves a reward.
Orders ship within 7 business days. Weβre not rushing, youβre not rushing, and your pet definitely has nowhere important to be.
Once your order leaves our hands, USPS usually delivers it within 2β5 business days. Track it obsessively or forget about it completelyβwe support both approaches.
Returns
The βSomething Went Wrongβ Policy
Look, we want you to love your Pet Mood Club gear. If something arrives damaged, defective, or just plain wrong, weβll make it right. That oneβs on us.
Hereβs the deal:
- Received something damaged, defective, or incorrect? Weβll offer a replacement or full refund.
- Contact us within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in the condition you received it.
- Email us at support@petmoodclub.com with your order number and a clear photo of the problem. Weβre actual humans who respond.
Because personalized products are made specifically for you, we cannot accept returns for choosing the wrong size, selecting the wrong color, changing your mind, or uploading the wrong photo.
Weβre not a faceless corporation. Weβre pet parents just like you. If somethingβs wrong, reach outβweβre all just trying to survive pet parenthood without unnecessary drama.
Policy subject to change, but weβll always keep it as reasonable as your pet allows.