Good Things Take Time (But Not Too Long)
Free shipping on orders over $85 because we reward commitment to the cause.
Orders ship within 7 days - we're not rushing, you're not rushing, nobody's rushing. Once it leaves our hands, USPS does their thing and you'll have it in 2-5 days. Track it obsessively or forget about it completely, we support both approaches.
Returns:
The "Something Went Wrong" Policy
Look, we want you to love your gear. If something arrives damaged, defective, or just plain wrong, we'll make it right - that's on us.
Here's the deal:
- Got something damaged or defective? Full refund, no questions asked.
- Have 30 days from purchase to let us know
- Item needs to be unused and in the condition, you received it
- 📧 Email us at support@petmoodclub.com — we're actual humans who also talk to our pets like they understand every word
We're not a faceless corporation. We're pet parents just like you. If something's wrong just reach out — we're all just trying to survive pet parenthood without unnecessary drama.
Policy subject to change, but we'll always keep it as reasonable as your cat lets us. 🐱