Good Things Take TimeโBut Not Too Long
Free U.S. shipping when you order 2 or more items, because commitment to the pet-parent lifestyle deserves a reward.
Orders ship within 7 business days. Weโre not rushing, youโre not rushing, and your pet definitely has nowhere important to be.
Once your order leaves our hands, USPS usually delivers it within 2โ5 business days. Track it obsessively or forget about it completelyโwe support both approaches.
Returns
The โSomething Went Wrongโ Policy
Look, we want you to love your Pet Mood Club gear. If something arrives damaged, defective, or just plain wrong, weโll make it right. That oneโs on us.
Hereโs the deal:
- Received something damaged, defective, or incorrect? Weโll offer a replacement or full refund.
- Contact us within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in the condition you received it.
- Email us at support@petmoodclub.com with your order number and a clear photo of the problem. Weโre actual humans who respond.
Because personalized products are made specifically for you, we cannot accept returns for choosing the wrong size, selecting the wrong color, changing your mind, or uploading the wrong photo.
Weโre not a faceless corporation. Weโre pet parents just like you. If somethingโs wrong, reach outโweโre all just trying to survive pet parenthood without unnecessary drama.
Policy subject to change, but weโll always keep it as reasonable as your pet allows.